CuffWise · Support

Support

Email us

admin@runlinsoft.com — include your iPhone model and iOS version if the question is technical. Please do not email screenshots of your readings; we never need your health data to help you.

Frequently asked questions

Does CuffWise measure blood pressure?

No. CuffWise is a log for readings you take with your own blood-pressure monitor. Enter the values from your monitor's display, then review and save. Always follow the instructions that came with your monitor.

How do I edit or delete a reading?

Open the reading from your history on the Today tab to edit it, or use the delete action there. Deleting is permanent — CuffWise stores data only on your device, so there is no server copy to restore from.

How do I share a report with my doctor?

On the Trends tab, open the Export menu and choose Share PDF Summary or Export CSV. Both are CuffWise Premium features. The PDF includes averages, category distribution, the trend chart, and the full reading table for the selected period.

How does Apple Health export work?

In Settings, turn on Save readings to Apple Health and approve the system permission. CuffWise then writes confirmed blood-pressure and pulse readings to Apple Health. It never reads your Health data, and the export is off by default. Readings you edit or delete later in CuffWise are not changed in Apple Health.

My reminders are not firing. What should I check?

Open iOS Settings > Notifications > CuffWise and make sure notifications are allowed, and check that Focus / Do Not Disturb is not silencing them. Then confirm the reminder's times and weekdays in CuffWise Settings.

How do I manage or cancel CuffWise Premium?

Subscriptions are managed by Apple: go to iOS Settings > your name > Subscriptions, or visit apps.apple.com/account/subscriptions. You can cancel anytime; Premium stays active until the end of the current billing period. For refunds, visit reportaproblem.apple.com.

I bought Premium on another device. How do I get it back?

Premium is tied to your Apple ID. Open CuffWise on the new device, go to Settings > CuffWise Premium, and tap Restore Purchases on the Premium screen. Make sure you are signed in with the same Apple ID you used to buy it.

Is my health data private?

Yes. Readings, notes, and reminders live on your device and sync between your devices through your own private iCloud account — never through our servers. There is no account, no analytics, and no advertising. Details are in the Privacy Policy.